24 Seven has been offering bespoke telecoms solutions to businesses large and small since 2002. We enjoy building strong, lasting relationships with clients by working closely with them to identify their telecoms needs and…
First things first, what is IVR? It stands for Interactive Voice Response. It’s a cloud telephony feature used by most call centres to streamline over-the-phone customer conversations. In other words it enables an…
It’s been a couple of years since you took the plunge and started your business. Your team is bigger and more experienced. You have achieved your targets year-on-year. Of course, you’re still…
In this age of emails, live chat, text messaging and social media, you’d be forgiven for thinking that the humble telephone call has had its day. Who wants to talk anymore, anyway?…
Run a busy healthcare business, then you may have a few communications bottlenecks that 24 Seven can help you unblock. How does a focus on telecoms in healthcare businesses improve growth, efficiency and customer…
You know all about the benefits of a freephone number – the improved customer satisfaction, the increased call rates and the professional, national image it creates. You’ve checked out the prices and researched a few companies…
Any X Factor fans in the house? Did you know that back in 2010 when Matt Cardle won, a phone voting frenzy brought in £5.4million in revenue for the show producers? That £5.4million was…
If you’ve been busy on the golf course, or spending time with the kids, then you’ll be forgiven for missing this news: BT is switching off its ISDN and PSTN telephony services…