Service has been fully restored.

Due to performance issues following this incident, the SIU platform has been restarted, services using the Vodafone profile are now returning to normal levels. We will continue to monitor the situation.

Issues still persist when roaming on the Vodafone profile. Network engineers are still investigating.

Traffic continues to improve since the issue earlier. Jump Customers roaming on the EU profile may still be experiencing delays reconnecting to a network. Mobile engineers are investigating.

BT have identified a fault in their network where we connect for roaming services. This will impact any JUMP Customers roaming via this part of the BT Network. As we have multiple points of connection for roaming services, not all roamers or countries will be impacted by this issue. Network engineers are in contact with BT to resolve this issue as soon as possible.

Roaming. The data element of the Jump MVNO service when roaming is currently experiencing issues which will affect customers attaching to a network whilst on roaming profile. UK profile is not affected.