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Interactive Voice Response (IVR)

We understand the importance of a smooth call to ensure abandon rate is kept to a minimum. We appreciate that you want your callers to receive the service they expect, whether that's for sales or customer service.

This bespoke, intelligent call handling service can drastically improve the efficiency of your company. The quick set‑up comes backed by consultancy for call journey routing, and customer interactions through voice or keypad.

You can set up different options for your customer call route, including adding queuing facilities, distributing calls to different departments and managing high‑volume call traffic effectively.

Key Benefits:

  • Improves customer service
  • Directing / routing callers to the relevant department
  • Manages call volumes more effectively
  • Voice or keypad interactions
  • Presents a professional impression of your brand
  • Reliable platform designed to handle thousands of calls
  • Prioritise callers based on business value
  • Voice recording artists available
  • Reduces the risk of abandoned calls
  • Adds opportunity for potential revenue stream through selective number ranges