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Data Warehouse

With the option to track call time, length, location and more, our Data Warehouse lets you analyse efficiency and identify trends through a range of easy‑to‑use tools. Full training is available from our friendly and knowledgeable team, and we will offer support on supplying analytics.

Key Benefits:

  • Track business and campaign performance
  • Take total control of your company's inbound and outbound calls
  • Manage business efficiency and set service level benchmarks
  • Measure call time, length, location, abandon rate and numbers
  • Track peak times to better manage call traffic and resource accordingly
  • Visibility of inbound and outbound calls
  • Training available to analyse and identify trends
  • Real‑time reports