08000 247 247

 

Call Recording Solutions

Whether for staff training, improving working practices or regulatory purposes, we can arrange for the recording of calls made to your business. Choose to record all calls, prearranged choices, or we make random selections for you.

Recordings can be emailed directly to you, uploaded to a server or archived in our cloud storage to be listened to at your convenience, and used in staff training.

Key Benefits:

  • Improve your customer service
  • Have control over inbound and outbound calls
  • Ensure you are adhering to rules set out by regulatory bodies and your work is compliant with industry regulations
  • Enhance staff training call techniques
  • Easy to install - from SMEs to corporates
  • Flexible recording options (all, some, or random)
  • Recordings archived or emailed to you
  • Compatible with all systems including PBX or VoIP
  • Identify trends in caller discussion for business insight