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Supporting the Emergency Services with RSG

RSG is a trusted supplier of automotive products and telematics to the emergency services ensuring a reliable mobile network connection is vital. When it came to supplying a telemetry solution to a major UK police force's fleet RSG needed to source a reliable and effective M2M solution to maintain the best possible network coverage and began using 24 Seven's national roaming SIM; Jump®.

Based on RSG's requirements and working closely with their team, 24 Seven created a bespoke solution. This enabled RSG to develop a product that was right for their customers and assisted them in successfully bidding for contracts.

RSG's key motivation for engaging 24 Seven was the fact that, unlike many other suppliers, 24 Seven could provide portal access. This helped to remedy RSG's problem of not being able to see who their SIMs belonged to, when they were connected and how much they should be invoiced. Not only did this allow RSG to access this information, but it also allowed them to run reports across a variety of different variables, providing greater insights. This was the first time that RSG had been able to source a tool which allowed them to effectively manage their SIMs, whilst also being given access to vital information regarding their customers.

Robert Blakemore, Sales and Marketing Director of RSG said: "We first heard about 24 Seven through a distributor, Pearl Communications, and were incredibly impressed by the fact that their Jump® SIM was the first national roaming solution to be launched in the UK. When we needed a reliable and functional solution to aid in the connectivity of the products we supply to the emergency services, Jump® stood out."

"24 Seven understood our business objectives clearly from day one of our negotiations, allowing us to quickly and confidently move forward with deploying our solutions for our customers. The Jump portal has meant that, where previously management of our SIMs has been both a time and labour intensive process, we can now view our entire SIM estate in one portal, see near real time usage and run reports. It's meant that we no longer need to make countless calls or send numerous emails to our mobile provider seeking information. The portal gives us so much more control and information than other providers."

"The Jump® SIM itself has also meant that we can offer a true mission critical service which is the expectation in our industry and among our clients where often we are working with police and security organisations who need our service to offer levels of coverage which are unavailable on a single network SIM. We would happily recommend 24 Seven and Jump® to any telemetry or M2M provider."

By using 24 Seven's innovative solution RSG were able to provide a brilliant service for their clients, and the feedback that they're receiving from them is overwhelmingly positive. There is vast potential in the blue-light industry for M2M applications and helping to ensure the best-possible coverage for their M2M devices will allow them work more efficiently with complete peace of mind.

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