Monster Pet Supplies deliver anything pet‑related to the door - including food, accessories and, if needed, medication. Their customers include pet owners, pet shops and other suppliers.
People love their pets - so they want their orders to arrive as promised and on time. This can't happen without a smooth‑running telephone service to take customer calls. Initially, Monster Pet Supplies approached us for a particular geographical number to use for their customer service line.
The Creative Approach
Providing Monster Pet Supplies with a geographical number was very straightforward, and the seamless installation meant no interruption to their business. As part of our Devise process, we also suggested a few ways Monster Pet Supplies could adjust their telecoms system to deliver a faster, more responsive, service.
Initially, this was through implementing (IVR) Interactive Voice Response and call routing so callers were greeted in a professional manner and calls diverted if a line was busy to reduce abandon rate. We also gave the business access to call stats generated by our Data Warehouse - allowing Monster Pet Supplies to measure inbound calls and plan for busier periods.
We've now provided Monster Pet Supplies with telecoms solutions for four years. During that time, we designed and installed a brand new system when the company upgraded their premises. By working closely with the company's director, Jonny Gould, we've implemented a range of innovative telecoms solutions that meet the changing needs of the business - helping ensure that Monster Pet Supplies continues to thrive.